Privacy Policy

Last updated: April 2025

1. Introduction

ZetCare ("we", "us", or "our") is committed to protecting the privacy of individuals who use our home care matching services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or contact us for services.

2. Information We Collect

From Families Seeking Care

  • Name and contact information (phone number, email address)
  • Location/city
  • Care requirements and patient details provided voluntarily

From Caregiver Applicants

  • Name, contact information, and address
  • Professional qualifications and experience
  • Government identity documents (Aadhaar, PAN) — for verification purposes only
  • References and work history

Automatically Collected

  • Website usage data (pages visited, time spent) — collected via analytics tools
  • Device and browser information
  • IP address

3. How We Use Your Information

We use collected information to:

  • Match families with suitable, verified caregivers
  • Verify caregiver identity and credentials
  • Communicate with you regarding your care requirement or application
  • Improve our platform and services
  • Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We share information only in the following circumstances:

  • Between families and caregivers: With your consent, relevant profile information is shared to facilitate introductions. Full personal details (addresses, Aadhaar numbers) are NOT shared without explicit consent.
  • Service providers: Third-party tools we use to operate our platform (e.g., messaging, analytics) under appropriate data processing agreements.
  • Legal requirements: When required by law or to protect the rights and safety of individuals.

5. Document Security

Caregiver verification documents (Aadhaar, PAN, certificates) are collected solely for our internal verification process. These documents are:

  • Stored securely with access restricted to verification team members
  • Never shared with families or third parties without explicit consent
  • Retained only as long as necessary for verification and compliance purposes

6. WhatsApp Communication

When you contact us via WhatsApp or submit a form that redirects to WhatsApp, your message is handled through WhatsApp's own platform. Please refer to WhatsApp's Privacy Policy for information on how WhatsApp processes your data.

7. Your Rights

Under applicable Indian law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data (subject to legal obligations)
  • Withdraw consent for processing where consent was the basis

To exercise these rights, contact us at hello@zetcare.com.

8. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal requirements. Enquiry data is typically retained for up to 2 years. Caregiver profile data is retained for as long as the caregiver is active in our network.

9. Cookies

Our website may use cookies for analytics and performance purposes. You can control cookie settings through your browser settings.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be noted on this page with a revised "Last updated" date.

12. Contact Us

For privacy-related questions or concerns: